Shipping policy
Our Commitment to Eco-Friendly Shipping
At Biofit, we're dedicated to providing our customers with premium products while staying true to our ecological principles. We believe that making responsible choices in how we ship our products is just as important as the quality of the products themselves. That's why we've streamlined our operations to minimize our carbon footprint, starting with centralizing our warehouse operations in China.
Shipping Information
- Warehouse Location: All Biofit products are shipped from our single warehouse in China. This strategic decision allows us to maintain a smaller ecological footprint and ensure our products are stocked and shipped efficiently to our customers worldwide.
- Global Shipping: We’re proud to offer worldwide shipping to our customers. No matter where you are, you can enjoy the health and wellness benefits that Biofit products offer.
- Shipping Times: We understand that receiving your products in a timely manner is important. Our standard shipping times are approximately 7-10 days, depending on your location. Please note that these are estimated delivery times and can vary due to factors outside our control, such as customs delays or extreme weather conditions.
Shipping Address
The customer must ensure that the shipping address provided is accurate and
deliverable. Biofit bears no responsibility for orders that cannot be delivered due to
inaccurate addresses provided during checkout. In the event of an undeliverable
address, the order may not reach its intended destination, and any associated costs
are the buyer's responsibility. Should a customer notice a shipping address error after
checkout, they must inform Biofit within 24 hours of placing the order.
Please note that once an order is marked as delivered on the tracking portal, refunds
or reshipments will not be issued unless the error is on our part.
Eco-Friendly Packaging
In line with our commitment to the environment, Biofit uses eco-friendly packaging for all our products. This means that we use materials that are recyclable, biodegradable, or made from renewable resources whenever possible. We encourage our customers to recycle or reuse the packaging after receiving their order.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This will allow you to track your package's progress and estimate its delivery date. If you have any questions about your order's status, our customer service team is here to help.
Shipping Rates
Standard shipping is free for all orders. We are pleased to offer free standard shipping to our customers worldwide, aligning with our mission to make eco-friendly products accessible to everyone. For those requiring expedited shipping options, additional charges will apply. These rates are calculated at checkout and vary depending on the destination country and the size of the order.
Questions?
If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact our customer service team. We are committed to ensuring that your experience with Biofit is as smooth and positive as possible.